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A low cost airline that advertised flights to Hong Kong for £65 has gone bust.
Oasis Hong Kong Airlines went into voluntary liquidation today and has cancelled all flights.
Chief executive Stephen Miller told a press conference this morning: "It is with great regret that Oasis Hong Kong Airlines has today voluntarily applied to the Hong Kong courts to appoint a liquidator."
The carrier launched in October 2006 and sought to offer low cost, no-frills flights between the Gatwick and Hong Kong, and later between Vancouver and Hong Kong. The flights typically cost from £65 one-way or £150 return, plus around £106 in taxes.
It’s not the first long-haul, low cost airline to fail. Laker Airways, launched by Freddie Laker in 1966 and widely considered the first low cost long-haul airline, sought to offer one-way flights between London and New York for around £130 (including taxes). It went out of business after an aggressive price war with British Airways and TWA.
Others have so far succeeded where Laker and Oasis have failed – Zoom Airlines launched flights between the UK and Canada in 2003 with prices from £89 one-way including taxes, and has now expanded to fly to Bermuda, New York, Rome and Paris.
Flyglobespan, a Scotland-based carrier, also advertises low cost long-haul flights, including services to Canada and Florida; and there’s new entrant AirAsia X, which is an extension of the Asian short-haul carrier AirAsia and offers flights from Kuala Lumpur to Australia and China, with London-Kuala Lumpur next to launch.
The Oasis website is live and its homepage carries no information concerning the liquidation, but a message informs anyone trying to book a flight online that the airline’s reservation system “is currently undergoing maintenance”.
Oasis passengers stranded abroad, or those with tickets for future flights are being advised to call a hotline (0208 834 8893) set up by rival carrier Cathay Pacific. The airline is offering a one-way Economy Class fare of £160 between London and Hong Kong up to April 23 to eligible Oasis ticket holders.
Customers who had flight bookings with Oasis will only receive a refund of the unused parts of their ticket if they booked through an Atol-bonded company, such as a high street Abta travel agent. The only chance of a refund for those who booked direct with the airline is if the booking was made with a British credit card and the transaction was over £100. In this instance, customers can appeal to their credit card provider for compensation.
Other carriers that operate between London and Hong Kong are British Airways, Air New Zealand, Qantas Airways and Virgin Atlantic.
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My husband booked a flight for me for May 10. Now it looks like we are loosing the money we paid for it. Oasis airline should have not accepted that payment knowing and fully aware of their financial status. This is dishonesty and this should not be allowed!
Katherine, Manila, Philippines
I am very cross as I booked flights with Oasis on Tuesday for November and they went into liquidation the very next day. They never should have taken my booking as they must have known they could not honour it. Speaking to my credit card company, Oasis did not actually take the money until today (Thursday) the day after liquidation was announced. Fortunately my credit card company will take my case up and hopefully I should receive my money back eventually. I would advise any-one else who has paid by credit card to contact their credit card company too.
Anne, Colchester,
What I find hard to take is that all those thousands of people who paid out hundreds of their hard-earned cash for flights simply lose that money and there is nothing they can do. It's simply unfair and I cant believe that companies get away with it. It's not like this suddenly happened one morning and they didnt see it coming.
Louise Gardner, London,
My wife and two infant girls left Gatwick for Hong Kong on the 8:40 pm flight and landed this morning in Hong Kong at 3:15 -- The last flight for this airline. none of the passengers, crew and ground staff were aware the Airline was in liquidation. Till somebody read about it on a online newspaper. Well! as usual Staff is last to know about these things and often from the press.
We have lost our return tickets. Friends who were going to see their parents on the 11 April and have saved for their tickets now also cannot go.
If Oasis was in trouble why was it continuing accepting money for return journeys right up to September 2008. Till early this morning the airline web site was accepting payments. This is dishonesty because the directors knew the financial status of the airline and the possibility they would not be able to deliver a flight - yet they did not warn us of this when taking our money.
We are not well off, now I have to buy three tickets again to bring my wife and infant daughters back to replace the three tickets we have lost with Oasis, and I am worried where I will find this extra money.
Steven Boyd, London, United Kingdom
I bought my ticket last year in August and due to fly out to Hong Kong this year in July. How do I claim my money back which I paid with my UK Credit Card? Anyone have the same problem?
Mrs T, Kent,
You literally can't, I'm afraid. That money is lost.
James, Durham,
I bought a return ticket last summer when Oasis had a promotion. The departure is June 08 and return July 08. I paid by my debit card issued by Halifax, but I closed my bank account with Halifax early this year. Could anyone tell me how I am going to claim back the money I paid?
Mrs H To, London,